Terms & Conditions
1. License Warranty Policy
- 1.1 Each license has a defined warranty period.
- 1.2 If any issue arises within the warranty period, our support team will try to resolve it. If the problem persists, the license will be replaced.
- 1.3 If there is a license issue during the warranty period, we will replace it without additional charge.
- 1.4 Warranty will not be applicable if the issue occurs due to customer-side misuse or violation of terms.
2. Server Warranty Policy
- 2.1 Each server has a defined warranty period.
- 2.2 If a server issue occurs during the warranty, our support team will resolve it. Downtime may extend depending on the issue.
- 2.3 Warranty will not be valid if the problem is due to the customer’s own fault.
3. Product Delivery Policy
- 3.1 All our products are delivered digitally via email.
- 3.2 Customers must provide a valid email address to receive products.
- 3.3 Delivery usually takes 1–24 hours, but in rare cases, it may take up to 48 hours depending on circumstances.
4. Support & Assistance Policy
- 4.1 For support, customers must provide proof of the issue through screenshots or remote tools (TeamViewer / AnyDesk).
- 4.2 Detailed problem descriptions are required for faster resolution.
- 4.3 We reserve the right to reject support requests if valid proof is not provided.
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